If you've received an Experience Voucher that does not interest you, you may be able to exchange for RedBalloon website credit to use towards purchasing an alternative experience.
HOW TO EXCHANGE AN EXPERIENCE VOUCHER:
1. Go to www.redballoon.com.au/my-account (Australia) / www.redballoon.co.nz/my-account (New Zealand)
2. Log into your account or register under 'New To RedBalloon'
3. Note the list of options on the left hand side of the page, and choose 'Exchange'
4. Enter in your voucher code and follow the instructions
5. The website will issue you the value of your voucher in credit.
6. You can now search the RedBalloon website and purchase an experience of your choice.
- Conditions of exchange:
- Exchanges are only permitted for valid vouchers that have not been activated, i.e. where an experience date has not yet been booked and are still currently within the 12 months validity.
- If you exchange your voucher for an experience of lesser value, any remaining balance will be held in credit on your RedBalloon account and subject to the same expiry date as the original voucher. If you exchange your voucher for an experience of higher value, you will be required and prompted to pay the difference.
- If you exchange your voucher, it will be exchanged for RedBalloon Account credit to the same value as the original voucher. This credit will expire on the same date as your original voucher.
- Any experience voucher purchased with credit only will hold the same expiry date as the credit, which will be the same as the original voucher which was exchanged for that credit. If the experience voucher you purchase with credit costs more than the credit you have, and you pay the balance, you will receive a voucher valid for 12 months.
Gift Certificates, Products & Hampers
Once a gift certificate, product or hamper has been purchased, it cannot be refunded or exchanged.