If you have an Experience Voucher, Gift Voucher or Gift Card purchased on or after 18/10/2017:
All vouchers and gift cards must be used within the validity period. No extensions will be given.
If you have an Experience Voucher, Gift Voucher or Gift Card purchased before 18/10/2017:
All vouchers and gift cards must be used within the validity period. For Experience Vouchers, this includes booking and taking your experience. Once a voucher has expired, RedBalloon is under no obligation to offer an extension; however we routinely assess such requests on a case-by-case basis.
If you wish to request an extension to the value of your experience voucher, please submit your request via email on our CONTACT US page. Extension requests are reviewed closely by our Customer Experience Team and you should expect to receive a response from one of our team members within 5 working days.
If you have RedBalloon Account Credit:
RedBalloon credit carries the same expiry date as the original Experience Voucher, Gift Certificate, or Gift Card. Expired RedBalloon credits are non-refundable. Once the credits have expired, they are no longer valid.