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How To: Use Gift Voucher or Gift Card

Gift Vouchers and Gift Cards are for a monetary value and are used to purchase experience vouchers on our website.

To make a purchase using your Gift Voucher or Gift Card:

  1. Login to your RedBalloon account. Go to www.redballoon.com.au and select ‘My Account’.  Enter your email address and password and select 'Login' or create an account by selecting ‘Sign up here’ and entering your details.
  2. Find the experience voucher you want to purchase. Select ‘Buy Experience Voucher’ or ‘Instant Book this date’ and pick your preferred date and time.
  3. On the My Cart page, enter the number of vouchers you would like to purchase in the QTY field and select the ‘Checkout’ button.
  4. Add an optional personalised message and choose your preferred delivery method.
  5. Under the 'Select your Payment Method' header– select ‘Pay with Voucher or Gift Card’. Enter the Voucher Code or Gift Card number and select 'Apply'. If you have more than one Gift Voucher or Gift Card, repeat this step.
  6. Your Gift Voucher/Card value will be deducted from the total amount owing (note this in the 'Order Summary'). Any unused value will be added to your RedBalloon account.
  7. If you need to pay an amount above the value of your Gift Voucher/Card, select your preferred payment method and enter payment details.
  8. Read and Agree to the Terms and Conditions – click ‘Place Order’.

Please take note of your Order Number on the confirmation page.

If you're ready to book in your experience you can do this straight away by selecting the 'Book Now' option and following the prompts.

Please note: If you have left over credit it will remain in your RedBalloon account for you to at a later time. Please check the expiry date of this remaining credit in your RedBalloon account. Any experiences purchased with this credit will hold the same expiry date as the credit does, and must be used by this date.

 

To make a purchase using your Gift Voucher or Gift Card: ( mobile site)

  1. Click on the 3 lines in the top right hand corner.
  2. Log in or click on “Sign up here” to create a new customer account.
  3. Search the website for an experience you would like by clicking the magnifying glass at the top of the screen.
  4. Select ‘Buy Experience Voucher’ or ‘Instant Book this date’ and pick your preferred date and time.
  5. On the My Cart page, enter the number of vouchers you would like to purchase in the QTY field and select the ‘Checkout’ button.
  6. Add an optional personalised message and choose your preferred delivery method.
  7. Under the 'Select your Payment Method' header– select ‘Pay with Voucher or Gift Card’. Enter the Voucher Code or Gift Card number and select 'Apply'. If you have more than one Gift Voucher or Gift Card, repeat this step.
  8. Your Gift Voucher/Card value will be deducted from the total amount owing (note this in the 'Order Summary'). Any unused value will be added to your RedBalloon account.
  9. If you need to pay an amount above the value of your Gift Voucher/Card, select your preferred payment method and enter payment details.
  10. Read and Agree to the Terms and Conditions – click ‘Place Order’.
  11. Please take note of your Order Number on the confirmation page.

If you're ready to book in your experience you can do this straight away by selecting the 'Book Now' option and following the prompts.

Please note: If you have left over credit it will remain in your RedBalloon account for you to at a later time. Please check the expiry date of this remaining credit in your RedBalloon account. Any experiences purchased with this credit will hold the same expiry date as the credit does, and must be used by this date.

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