Terms and Conditions

These terms and conditions apply to the use of the RedBalloon Australia and New Zealand websites found at www.redballoon.com.au and www.redballoon.co.nz respectively.

These terms and conditions specifically refer to the following products and services which may be purchased or accessed via our websites:

  • Experience Vouchers, Gift Certificates ('Gift Voucher')/ Gift Cards 
    • Experience Voucher – a RedBalloon voucher for a specific experience.
    • Gift Certificate ('Gift Voucher')/Card – a RedBalloon voucher with a dollar value that can be used as currency to purchase from a RedBalloon website.
  • Direct Ship Items (RedBalloon Gifts & Hampers, and Movie Tickets)
  • RedBalloon Account credits
    • These are credits applied to RedBalloon customer accounts which carry a dollar value that can be used to purchase from a RedBalloon website.
  • RedBalloon Program points
    • Part of some Corporate programs, points are used as currency to purchase from the relevant Corporate program website.

Throughout these terms and conditions, the above products and services are collectively referred to as 'RedBalloon Gift(s)'.

To skip to a particular topic, click on the link below:

  1. Making a Purchase »
  2. Refunds & Returns »
  3. Exchange of RedBalloon Gifts »
  4. Prices »
  5. Transfer of RedBalloon Gifts »
  6. Lost Gift Vouchers
  7. Expiry & Extensions: Gift Vouchers »
  8. Expiry & Extensions: RedBalloon Account credits and Program points »
  9. Gift Voucher Delivery »
  10. Delivery of Direct Ship Items »
  11. Providers of Experiences »
  12. RedBalloon's Liability »
  13. Availability of Experiences »
  14. Contact Details Given to Experience Providers »
  15. Booking Cancellations »
  16. The Weather »
  17. Complaints or Problems During your Experience »
  18. Insurance »
  19. Descriptions of Experiences and Gifts & Hampers»
  20. Illustrations on Our Site »
  21. Experience Locations »
  22. Experience Session Lengths »
  23. Restrictions on Taking Experiences »
  24. Promotional Offers »
  25. Other Information »
  26. RedBalloon Legal Entities »
  27. Competition Terms & Conditions »
  28. Customer Ratings and Reviews Terms of Use » 

 

1. Making a Purchase

When you purchase and/or use a RedBalloon Gift and tick the box that says 'I understand and accept the Terms and Conditions', you become legally bound by these terms and conditions. Please do not proceed to purchase/use your RedBalloon Gift until you have read, understood and accepted these terms and conditions. If you have any queries, please contact us and we will be pleased to assist.

Australia

Phone: 1300 87 55 00 (inside Australia)
+61 2 8599 3435 (outside Australia)
Fax: (02) 9566 4887
E-mail: info@redballoon.com.au

New Zealand

Phone: 0800 555 023 (inside New Zealand
+61 2 8599 3436 (outside New Zealand)
Fax: 0800 555 024
E-mail: info@redballoon.co.nz

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2. Gift Voucher Refunds

14 Day Change-of-Mind Refund Policy

If you have purchased an Experience Voucher from RedBalloon and you are not completely satisfied with your choice, you can request a refund of the Experience Voucher within 14 days of the purchase date.  The refund excludes any delivery or transaction fees paid at the time of purchase. Only the purchaser is entitled to a refund.

Conditions of Refund:
  1. Refunds are only permitted for valid vouchers that have not been used, i.e. where an experience date has not yet been booked on the RedBalloon system. Once you have requested a booking, your voucher cannot be cancelled and is not refundable.
  2. The refund will be processed back to the purchaser only.
  3. Any RedBalloon account credits used for the purchase will be refunded in the same form of tender.
  4. The Change-of-Mind Policy does not apply to Dollar Gift Certificates, Gift Cards, Gifts & Hampers, or Direct ship items (e.g. movie tickets or physical products dispatched immediately).
  5. After the elapse of 14 days from the purchase date, no refunds will be granted for ‘Change-of-Mind’. Un-used, un-expired vouchers can now be exchanged free of charge (please refer to conditions of Exchange).

 

Guarantees and Warranties required by law.
 
RedBalloon complies with both Australian and New Zealand Consumer Law in respect of guarantees and warranties for our products and services. In respect of products it is our responsibility to ensure the products (e.g. Gifts & Hampers and their contents) are of acceptable quality, free from defects and fit for the purpose considering the prices and description provided to you at the point of sale. If the product does not fulfil any of these criteria then we will consider a refund based on each case so long as the complaint is made to us within a reasonable period of time.
 
In respect of services it is the independent Experience Providers who provides the experience to you following the redemption of an experience voucher. The independent Experience Providers accepts responsibility for compliance with the Australian Consumer Law in respect of services, that is that the experience  was provided with due skill and care and complied with the description made to the purchaser at the time of sale. RedBalloon is not the provider of the experience; see part 11 Providers of Experiences. Subject to the Experience Providers recommended booking notice period, cancellation policy or weather guidelines you may be entitled to a refund of whole or part of the purchase price depending on the circumstances of each case.

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3. Exchange of RedBalloon Gifts

Experience Vouchers
As the purchaser or recipient of an experience voucher, at any time during the validity period, has the ability to make a booking, they also have the ability to make an exchange. If exchanged, you will receive credit on your RedBalloon account which you can then use towards any other experience or product on our website. 

Conditions of exchange:

  1. Exchanges are only permitted for valid vouchers that have not been used, i.e. where an experience date has not yet been requested on the RedBalloon system.
  2. Any experience voucher purchased with exchanged credit will maintain the original expiry date of your exchanged voucher. 
  3. If you exchange your voucher for an experience of lesser value, any remaining balance will be held in credit on your RedBalloon account and subject to the same expiry date as the original voucher. If you exchange for an experience of higher value, you will be required and prompted to pay the difference.
  4. If you exchange your voucher, it will be exchanged for RedBalloon Account credit to the same value as the original voucher. This credit will expire on the same date as your original voucher.

Gift Certificates and Gift Cards
Exchanges do not apply to Gift Certificates and Gift Cards.

Gifts & Hampers

Once a RedBalloon Gifts & Hampers product has been purchased and dispatched, it cannot be exchanged.

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4. Prices

We reserve the right to change prices without notice. All prices include Goods and Services Tax (GST) at the current rate of 10% in Australia and 15% in New Zealand. All orders carry a flat transaction fee which is clearly highlighted on the final payment screen.

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5. Transfer of RedBalloon Gifts

Gift Vouchers
All valid and unused RedBalloon Gift Vouchers are fully transferable. RedBalloon accepts no responsibility for any stolen or fraudulent Gift Vouchers. It is the holder's responsibility to ensure the safe keeping of the Gift Voucher(s).

RedBalloon Account Credit and Program Points
These may not be transferred under any circumstances.

Gifts & Hampers
Transfer does not apply to RedBalloon 'Gifts & Hampers'

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6. Lost Gift Vouchers

If a RedBalloon Gift Voucher is received and subsequently lost, the recipient may be eligible to have a replacement voucher emailed to them.

Conditions for replacement of lost RedBalloon Gift Vouchers:

  1. The voucher is still valid and has not yet been exchanged or used.
  2. Proof of purchase is provided; either an order number, purchaser's full name or purchaser's email address.
  3. RedBalloon is able to correctly verify you as the original recipient.

Please note it is the voucher recipient's responsibility to obtain and provide RedBalloon with all required verification details. Failure to do so will mean no replacement voucher can be issued.

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7. Expiry & Extensions: Gift Vouchers

Experience Vouchers

RedBalloon Experience vouchers must be booked and taken within 12 months of purchase. Once a voucher has expired, RedBalloon is under no obligation to offer an extension; however we routinely assess such requests on a case-by-case basis. Extension requests are reviewed closely by our Customer Experience Team via email info@redballoon.com.au. Please note; Any extension request for an experience voucher that is over 6 months past the expiry date will not be considered.

Expired vouchers are non-refundable in whole or in part. After a voucher has expired, it is no longer valid and all transaction attempts will be declined. Any unused value at the date of expiry will become the property of RedBalloon.

The expiry date is clearly displayed on all Gift Vouchers. Click here to see where to find the expiry date »

Gift Certificates or Gift Cards

Gift Certificates/Cards must be used within 12 months of purchase. Extensions on Gift Certificates/Cards are not permitted under any circumstance.

 

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8. Expiry & Extensions: RedBalloon Account Credits and    
  Program Points

RedBalloon Account Credits
RedBalloon Account credits carry the same expiry date as the original Experience Voucher, Gift Certificate ('Gift Voucher') or Gift Card. Expired RedBalloon Account credits are non-refundable in whole or in part. After credits have expired, they are no longer valid and all transaction attempts will be declined. Any unused value at the date of expiry will become the property of RedBalloon.

Extensions for use of RedBalloon Account credits are not permitted under any circumstances.

RedBalloon Program Points
Expiry and extensions do not apply to RedBalloon Program points.

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9. Gift Voucher Delivery

It is the responsibility of the purchaser to correctly address gifts, whether by email, post or courier. RedBalloon cannot be held responsible for any damaged, missing or delayed orders where incorrect or incomplete delivery details (address and, if relevant, appropriate delivery instructions) have been provided.

All Gift Vouchers are dispatched from RedBalloon's fulfilment partner based in Sydenham, NSW (Postcode 2204). 

A redelivery charge will apply (depending on the delivery method chosen) if the item is lost after receipt, if the recipient is unavailable for receipt of delivery, if the delivery address is incorrect or if there is no safe place to leave the item.

Gift Voucher Delivery via Email

  • RedBalloon is not liable or responsible for any loss suffered as a result of a Gift Voucher via email being blocked by filters or firewalls, or where the incorrect email address has been entered by the purchaser. If the recipient does not receive the email Gift Voucher, please contact us immediately on 1300 87 55 00 to send vouchers to an alternative email address. Alternatively, we can change the delivery method which would incur the normal delivery fee of that service.

Delivery via Standard Post

Australia

  • Standard Post delivery is via Australia Post. RedBalloon accepts no responsibility for any damage, loss or delay as a result of using Australia Post's service. If for any reason your Gift Voucher doesn’t arrive, please contact us immediately and we can arrange for the Gift Voucher emailed to you free of charge.

New Zealand

  • Standard Post delivery is via New Zealand Post. RedBalloon accepts no responsibility for any damage, loss or delay as a result of using New Zealand Post's service. If for any reason your Gift Voucher doesn’t arrive, please contact us immediately and we can arrange for the Gift Voucher emailed to you free of charge.

Delivery via Express Post (Australia only)

Australia

  • Express Post delivery to physical locations is via Toll. If your delivery is to a PO Box, delivery will be via Australia Post.
  • RedBalloon accepts no responsibility for any damage, loss or delay as a result of using Australia Post or Toll's services. We can provide you with the Express Post tracking code to contact Toll / Australia Post in the event you need to locate the whereabouts of your delivery.
  • Toll and Australia Post only guarantee next day delivery to specific postcodes nationally, which you can find on their websites.
  • A redelivery charge of $6 will apply if the item is lost after receipt, if the recipient is unavailable for receipt of delivery, if the delivery address is incorrect or if there is no safe place to leave the item.

New Zealand

  • Express Post delivery is not available for purchases made on the New Zealand website.

Delivery via Courier

Australia

  • We use various contracted courier companies. RedBalloon accepts no responsibility for any damage, loss or delay as a result of using this service. Delivery charges are non-refundable.
  • Courier delivery is only available to metropolitan areas of capital cities, excluding Perth and Darwin. Couriers deliver between 9am and 5pm (Mon-Fri) and specific times cannot be guaranteed.
  • Same day delivery is only available within the Sydney Metropolitan area and must be placed before 12:00pm AEST to guarantee same day delivery.
  • Orders for interstate couriers need to be placed before 12.00pm AEST two working days prior to the required delivery date. We make no guarantees with regards to delivery dates and times. For Corporate Orders Only - should you have a deadline delivery prior to 11am, the additional cost of a priority service courier will be charged.
  • A redelivery charge of $20 will apply if the item is lost after receipt, if the recipient is unavailable for receipt of delivery, if the delivery address is incorrect or if there is no safe place to leave the item.

New Zealand

  • We use various contracted courier companies. RedBalloon accepts no responsibility for any damage, loss or delay as a result of using this service. Delivery charges are non-refundable.
  • Courier delivery is only available to metropolitan areas of major cities. Couriers deliver between 9am and 5pm (Mon-Fri) and specific times cannot be guaranteed.
  • Orders for couriers need to be placed before 12.00pm EST three working days prior to the required delivery date. We make no guarantees with regards to delivery dates and times.
  • A redelivery charge of $32 will apply if the item is lost after receipt, if the recipient is unavailable for receipt of delivery, if the delivery address is incorrect or if there is no safe place to leave the item.

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10. Delivery of Direct Ship Items

  • Direct Ship items refers to RedBalloon Gifts & Hampers, and Movie Tickets.
  • It is the responsibility of the purchaser to correctly address gifts. RedBalloon cannot be held responsible for any damaged, missing or delayed orders where:
  1. Incorrect or incomplete delivery details (address and, if relevant, appropriate delivery instructions) have been provided.
  2. It has been requested that the item be left unattended.
  • We strongly recommend using a business address for delivery. Residential addresses may cause missed delivery issues.

RedBalloon Gifts & Hampers

  • RedBalloon 'Gifts & Hampers' products are normally dispatched via Australia Post E-Parcel. RedBalloon accepts no responsibility for any damage, loss or delay as a result of using this service. Couriers deliver between 9am and 5pm (Mon-Fri) and specific dates and times cannot be guaranteed. All 'Gifts & Hampers' deliveries must be signed for (unless specified to leave unattended) and we cannot deliver to PO Boxes. A redelivery charge of $16.50 will apply if the recipient is unavailable for receipt of delivery, if the delivery address is incorrect or if there is no safe place to leave the item.

Movie Tickets

  • Movie Tickets are delivered via Australia Post's Express Post service. RedBalloon accepts no responsibility for any damage, loss or delay as a result of using this service. We can provide you with the Express Post tracking code to contact Australia Post in the event you need to locate the whereabouts of your delivery.
  • Australia Post only guarantees next day delivery to certain postcodes nationally. To view this list, please visit Australia Post.
  • A redelivery charge of $6 will apply if the item is lost after receipt, if the recipient is unavailable for receipt of delivery, if the delivery address is incorrect or if there is no safe place to leave the item.

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11. Providers of Experiences

  • Gift Vouchers are sold by RedBalloon as agent for businesses that provide lifestyle and recreational services to customers ('Experience Providers').
  • RedBalloon is not a provider of such services or experiences and has no responsibility for any services or experiences provided or not provided by the experience provider or any other party.
  • The experience providers provide services directly to customers.
  • RedBalloon makes no warranty or representation regarding the standard of any service to be provided.
  • All RedBalloon vouchers are issued subject to the terms and conditions of each experience provider and these RedBalloon terms and conditions.
  • RedBalloon does not control the business operations of any experience provider.
  • RedBalloon make no guarantees or warranties about the services that are provided to you by the experience providers.

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12. RedBalloon's Liability

RedBalloon has:

  • No liability for any act, omission or default, whether negligent or otherwise of any experience provider or third party.
  • No liability for any loss or damage occasioned by any negligent act or omission of any experience provider or third party.
  • Where RedBalloon's liability cannot be excluded, such liability is limited to the value of the Gift Voucher purchased.

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13. Availability of Experiences

All experiences are offered by experience providers subject to availability. Bookings should be made at least 3 weeks in advance. If you would like to book during peak times (such as weekends or holidays), you should book further in advance. Bookings are not finalised until you have received the email entitled "Confirmation of your booking". Please be advised that some experiences display availability dates on the website. These dates are guidelines only and are subject to change. We suggest if you plan to purchase a voucher for a date listed at short notice, you contact us to ensure there is still availability before completing the transaction.

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14. Contact Details Given to Experience Providers

It is your responsibility to ensure you enter your email address and other contact details correctly when you complete the experience booking process on a RedBalloon website. Failure to do so may result in loss or incorrect delivery of the email confirmation of your experience. As the experience provider will be expecting you, you may end up forfeiting your voucher (subject to the experience provider's terms and conditions).

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15. Booking Cancellations

Once your booking has been made, if you cancel it, you may incur a cancellation fee from the experience provider. Our experience providers have their own cancellation policies which you are bound to follow. In the case of short notice cancellations by you, you may lose your voucher completely if the experience provider is unable to fill your space on the day. If an experience provider needs to cancel an experience for any reason, you will be notified as soon as possible in order to reschedule a convenient alternative date. RedBalloon will not reimburse any travelling, accommodation or other expenses incurred by you or any other person in the event of a cancellation.

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16. The Weather

Many experiences are weather dependent. You will have the experience provider's details so you can call to confirm whether adverse weather affects your proposed experience. We suggest you call on the morning of your experience if you have any doubt about the weather suitability. If bad weather affects a booking it will be rescheduled at no cost to you. You are required to reschedule as the voucher is non-refundable.

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17. Complaints or Problems During Your Experience

If you have a problem or a complaint on the day of your experience, please bring this to the experience provider's attention immediately so that issues may be addressed on the spot, where possible.

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18. Insurance

Some of the experiences that we promote as agent are considered dangerous. Prior to ordering or participating in any experience you should be aware of the risks involved. RedBalloon can provide further information if you are in any doubt about any experience. Experience providers warrant that they maintain appropriate public liability insurance for all risks associated with its business and service provisions. We make no warranty or representation about their business or services whatsoever. The responsibility rests with you to make independent enquiries with the experience provider or other third parties as to the need to acquire your own insurance cover.

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19. Descriptions of Experiences and Gifts & Hampers

Experiences
Independent experience providers provide the information about their experiences. We try to ensure that our promotional information is accurate and up-to-date. However, the content or format of some experiences may change slightly from time to time. The experience provider (upon confirmation of each booking) will provide the final details about each experience. The experience provider will notify you of any subsequent changes. Your participation in each experience is conditional upon your acceptance of the experience provider's terms and conditions at the time your booking is confirmed by the experience provider.

Gifts & Hampers
At certain times we may need to change the contents of RedBalloon 'Gifts & Hampers', for example where individual items are out of stock or have become obsolete. We always try to ensure that any replacement item is of comparable quality.

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20. Illustrations on Our Sites

The photographs used on our websites to illustrate single or multi-location experiences are provided to us by experience providers and are used as an indication only of the machines, vehicles, craft, venues and animals you will experience.

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21. Experience Locations

RedBalloon experience providers are located at many of Australia and New Zealand's best locations. We are continually adding locations but occasionally we may need to stop featuring some venues. Where locations are described as "Australia-wide" or "New Zealand-wide" the description is indicative only. Some experiences may not be available in remote areas.

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22. Experience Session Length

Experience session lengths are approximate and are given by experience providers as a guide to the total time you will be at their venue. Unless otherwise stated, you will normally take your turn with the experience provider's other customers and there may be waiting time involved. Any itinerary provided to you is indicative only and the order of events may change.

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23. Restrictions on Taking Experiences

Certain experiences provided by experience providers are subject to minimum age, weight, health or other restrictions. These restrictions are outlined on the relevant experience information page and also in the email of your booking confirmation. Please read this information carefully. It is your responsibility to understand any restrictions prior to confirming your booking. If you are later forced to cancel due to restrictions, you may be liable for charges by the provider of your experience.

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24. Promotional Offers

RedBalloon offers promotional discounts and special offers from time to time ('Promotional Offers' or 'Promotional Codes'). If you have a Promotional Code, it should be entered at the final payment screen where prompted. By redeeming any of RedBalloon's Promotional Codes or Promotional Offers, you agree to accept and comply with all of the following terms and conditions of use.

  1. All discounts arising from Promotional Offers (percentage or dollar discounts) and Promotional Codes are applied to transactions only after any RedBalloon Account credit or points are used.
  2. Promotional Offers and Promotional Codes cannot be used in conjunction with Gift Certificates or Gift Cards.
  3. If you have been provided a valid Promotional Code, you must enter it into the designated field in the shopping cart. Otherwise, your discount will not be applied.
  4. Promotional Codes must be used before the designated expiration date. No extensions will be allowed under any circumstances.
  5. Promotional Codes and Promotional Offers cannot be combined.
  6. Unless otherwise specified Promotional Codes may only be used once per person.
  7. Where multiple Promotional Codes are offered, only one can be used per transaction.
  8. Where multiple discounts apply, the user will receive the maximum discount available.
  9. RedBalloon reserves the right to verify the validity of Promotional Code use at any time. If there has been (or we have reason to believe there has been) any unauthorised use we will immediately cease all activity on your Account.
  10. RedBalloon reserves the right to remove any Promotional Offer or Promotional Code without notice at any time.

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25. Other Information

The text and illustrations (including photographs) used by RedBalloon are protected by copyright and must not be copied in whole or in part with the express permission of RedBalloon.

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26. RedBalloon Legal Entities

The RedBalloon Australia and New Zealand websites (www.redballoon.com.au and www.redballoon.co.nz) are owned and operated by RedBalloon Pty Ltd (ABN 13 097 376 442) and RedBalloon NZ Ltd (CO. # 1417960 / GST # 86 288 370) herein referred to as "RedBalloon". We reserve the right to change these terms and conditions without notice.

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27. Competition Terms & Conditions

- Win a Getaway (SportSaver)
- Win 1 of 10 RedBalloon Vouchers
- Win 1 of 4 RedBalloon Outback Experiences
- Customer Reviews - Upload Photo or Video with Review
- Dare your Mate & Win - Aerial Combat Flight
Win 1 $250 RedBalloon Voucher Sportspass Promotion
- Valenetine's Day Instagram Competition

 

Win a Getaway (SportSaver)

Terms & Conditions

HOW TO ENTER

To be eligible to enter, you need to provide your name, State, valid email address. Winner will be selected at RedBalloon, 179 Harris Street, Pyrmont, NSW, 2009. Only one entry per person.

Additional conditions of entry are listed below.

CONDITIONS OF ENTRY

  1. Submission of entry is deemed to be acceptance of these Conditions of Entry.
  2. You must be a member of SportSaver at the time of the draw to be eligible.
  3. You must be subscribed to the RedBalloon newsletter with a valid email address at the time of prize draw to be eligible.
  4. Promotional period commences 1 February 2015 and closes 31 July 2015 at 23:59 AEDT ("Promotional Period"). No responsibility accepted for late, lost or misdirected claims.
  5. There is 1 prize to be won - a Getaway up to the value of $500 which will be provided as a $500 Gift Voucher.
  6. Winners will be notified by email and have 14 days to claim their prize by return email. Any unclaimed prize/s will be redrawn.
  7. The Promoter collects entrants' personal information in order to conduct the promotion and fulfill prizing. If the information requested is not provided, the entrant may not participate in the promotion. Promoter's privacy policy can be viewed at www.redballoon.com.au/general/privacy.cfm
  8. Entry is open to Australian residents only (except ACT).
  9. Employees of the Promoter, RedBalloon Pty Ltd, the Promoter's associated companies, the Promoter's agencies associated with this promotion and their immediate families are ineligible to enter.
  10. Entrants may only enter once.
  11. Contact details entered incorrectly shall invalidate the entry. The Promoter is not responsible for receipt of incomplete, damaged or incomprehensible entries. All such inaccurate, incomplete or incomprehensible entries will be deemed invalid. Any entry that does not comply with these terms and conditions will be invalid.
  12. The Promoter reserves the right to verify the validity of entries, at any time during or after the promotion, and reserves the right to disqualify any entrant (and ALL entries submitted by that entrant) for tampering or interfering with the entry process or any other activities which is not in accordance with these Conditions of Entry. Failure of the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The use of any automated entry software or any other mechanical or electronic means that allows an entrant to automatically enter repeatedly is prohibited and will render all entries submitted from that source invalid.
  13. The Promoter reserves the right to request winners to provide proof of identity, age and residence. Identification considered suitable for verification is at the discretion of the Promoter. If the winner is under 18 years the prize may at the absolute discretion of the Promoter be awarded to the winner's parent or guardian.
  14. Prizes or any unused portion of a prize are not transferable or exchangeable or redeemable for cash as illustrated in our voucher terms and conditions.
  15. RedBalloon gift vouchers are valid for 12 months from the date of the prize draw and full prize terms and conditions can be found here www.redballoon.com.au/help/terms-conditions.
  16. The prizes will be selected at RedBalloon Pty Limited - 179 Harris St, Pyrmont NSW 2009.
  17. The Promoter accepts no responsibility for any tax implications that may arise from acceptance of the prize winnings. Independent financial advice should be sought.
  18. The Promoter shall not be liable for any loss, damage, personal injury or death whatsoever (including but not limited to indirect or consequential loss) suffered or sustained in connection with this promotion, as a result of taking or using any of the prizes, or any act or omission (whether negligent or not) of the Promoter and any person associated with it, except for any liability which cannot be excluded by law.
  19. If for any reason this promotion is not capable of running as planned, including but not limited to technical failures, unauthorised intervention, fraud or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter reserves the right at its sole discretion to cancel, terminate, modify or suspend the promotion subject to the approval of relevant government authorities.

Promoter is RedBalloon Pty Limited, ABN 13 097 376 442.

Phone: 1300 875 500

Address: 179 Harris St, Pyrmont NSW 2009

Permit Number: LTPM/15/00571

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Win 1 of 10 RedBalloon Vouchers

Terms & Conditions

HOW TO ENTER

To be eligible to enter, you need to provide your name, State, valid email address. Winner will be selected at RedBalloon, 179 Harris Street, Pyrmont, NSW, 2009. Only one entry per person.

Additional conditions of entry are listed below.

CONDITIONS OF ENTRY

  1. Submission of entry is deemed to be acceptance of these Conditions of Entry.
  2. You must be subscribed to the RedBalloon newsletter with a valid email address at the time of prize draw to be eligible.
  3. Promotional period commences 24 February 2015 and closes 31 July 2015 at 23:59 AEDT ("Promotional Period"). No responsibility accepted for late, lost or misdirected claims.
  4. There are 10 prizes to be won - each prize is a $500 RedBalloon voucher which will be provided as a $500 Gift Voucher.
  5. Winners will be notified by email and have 14 days to claim their prize by return email. Any unclaimed prize/s will be redrawn.
  6. The Promoter collects entrants' personal information in order to conduct the promotion and fulfill prizing. If the information requested is not provided, the entrant may not participate in the promotion. Promoter's privacy policy can be viewed at www.redballoon.com.au/general/privacy.cfm
  7. Entry is open to Australian residents only (except ACT).
  8. Employees of the Promoter, RedBalloon Pty Ltd, the Promoter's associated companies, the Promoter's agencies associated with this promotion and their immediate families are ineligible to enter.
  9. Entrants may only enter once.
  10. Contact details entered incorrectly shall invalidate the entry. The Promoter is not responsible for receipt of incomplete, damaged or incomprehensible entries. All such inaccurate, incomplete or incomprehensible entries will be deemed invalid. Any entry that does not comply with these terms and conditions will be invalid.
  11. The Promoter reserves the right to verify the validity of entries, at any time during or after the promotion, and reserves the right to disqualify any entrant (and ALL entries submitted by that entrant) for tampering or interfering with the entry process or any other activities which is not in accordance with these Conditions of Entry. Failure of the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The use of any automated entry software or any other mechanical or electronic means that allows an entrant to automatically enter repeatedly is prohibited and will render all entries submitted from that source invalid.
  12. The Promoter reserves the right to request winners to provide proof of identity, age and residence. Identification considered suitable for verification is at the discretion of the Promoter. If the winner is under 18 years the prize may at the absolute discretion of the Promoter be awarded to the winner's parent or guardian.
  13. Prizes or any unused portion of a prize are not transferable or exchangeable or redeemable for cash as illustrated in our voucher terms and conditions.
  14. RedBalloon gift vouchers are valid for 12 months from the date of the prize draw and full prize terms and conditions can be found here www.redballoon.com.au/help/terms-conditions.
  15. The prizes will be selected at RedBalloon Pty Limited - 179 Harris St, Pyrmont NSW 2009.
  16. The Promoter accepts no responsibility for any tax implications that may arise from acceptance of the prize winnings. Independent financial advice should be sought.
  17. The Promoter shall not be liable for any loss, damage, personal injury or death whatsoever (including but not limited to indirect or consequential loss) suffered or sustained in connection with this promotion, as a result of taking or using any of the prizes, or any act or omission (whether negligent or not) of the Promoter and any person associated with it, except for any liability which cannot be excluded by law.
  18. If for any reason this promotion is not capable of running as planned, including but not limited to technical failures, unauthorised intervention, fraud or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter reserves the right at its sole discretion to cancel, terminate, modify or suspend the promotion subject to the approval of relevant government authorities.

Promoter is RedBalloon Pty Limited, ABN 13 097 376 442.

Phone: 1300 875 500

Address: 179 Harris St, Pyrmont NSW 2009

Permit Number: LTPM/15/00571

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Win 1 of 4 RedBalloon Outback Experiences (Harlequin)

Terms & Conditions

HOW TO ENTER

To be eligible to enter, you need to provide your name, State, valid email address and answer the question in 25 words or less - In 25 words or less, tell us what makes the ultimate outback experience? Winner will be selected based on most creative answer. Winner will be selected at RedBalloon, 179 Harris Street, Pyrmont, NSW, 2009. Only one entry per person

Additional conditions of entry are listed below.

CONDITIONS OF ENTRY

  1. Submission of entry is deemed to be acceptance of these Conditions of Entry.
  2. You must be subscribed to the RedBalloon newsletter with a valid email address at the time of prize draw to be eligible.
  3. Promotional period commences 8 February 2015 and closes 15 December 2015 at 23:59 AEDT ("Promotional Period"). No responsibility accepted for late, lost or misdirected claims.
  4. There are 4 prizes of a $250 RedBalloon Gift Voucher to be won.
  5. Winners will be notified by email and have 14 days to claim their prize by return email. Any unclaimed prize/s will be redrawn.
  6. The Promoter collects entrants' personal information in order to conduct the promotion and fulfill prizing. If the information requested is not provided, the entrant may not participate in the promotion. Promoter's privacy policy can be viewed at www.redballoon.com.au/general/privacy.cfm
  7. Entry is open to Australian residents only (except ACT).
  8. Employees of the Promoter, RedBalloon Pty Ltd, the Promoter's associated companies, the Promoter's agencies associated with this promotion and their immediate families are ineligible to enter.
  9. Entrants may only enter once.
  10. Contact details entered incorrectly shall invalidate the entry. The Promoter is not responsible for receipt of incomplete, damaged or incomprehensible entries. All such inaccurate, incomplete or incomprehensible entries will be deemed invalid. Any entry that does not comply with these terms and conditions will be invalid.
  11. The Promoter reserves the right to verify the validity of entries, at any time during or after the promotion, and reserves the right to disqualify any entrant (and ALL entries submitted by that entrant) for tampering or interfering with the entry process or any other activities which is not in accordance with these Conditions of Entry. Failure of the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The use of any automated entry software or any other mechanical or electronic means that allows an entrant to automatically enter repeatedly is prohibited and will render all entries submitted from that source invalid.
  12. The Promoter reserves the right to request winners to provide proof of identity, age and residence. Identification considered suitable for verification is at the discretion of the Promoter. If the winner is under 18 years the prize may at the absolute discretion of the Promoter be awarded to the winner's parent or guardian.
  13. Prizes or any unused portion of a prize are not transferable or exchangeable or redeemable for cash as illustrated in our voucher terms and conditions.
  14. RedBalloon gift vouchers are valid for 12 months from the date of the prize draw and full prize terms and conditions can be found here www.redballoon.com.au/help/terms-conditions.
  15. The prizes will be selected at RedBalloon Pty Limited - 179 Harris St, Pyrmont NSW 2009.
  16. The Promoter accepts no responsibility for any tax implications that may arise from acceptance of the prize winnings. Independent financial advice should be sought.
  17. The Promoter shall not be liable for any loss, damage, personal injury or death whatsoever (including but not limited to indirect or consequential loss) suffered or sustained in connection with this promotion, as a result of taking or using any of the prizes, or any act or omission (whether negligent or not) of the Promoter and any person associated with it, except for any liability which cannot be excluded by law.
  18. If for any reason this promotion is not capable of running as planned, including but not limited to technical failures, unauthorised intervention, fraud or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter reserves the right at its sole discretion to cancel, terminate, modify or suspend the promotion subject to the approval of relevant government authorities.

Promoter is RedBalloon Pty Limited, ABN 13 097 376 442.

Phone: 1300 875 500

Address: 179 Harris St, Pyrmont NSW 2009

Permit Number: LTPM/15/00571

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Customer Reviews - Upload a Photo or Video with Review

Terms & Conditions

HOW TO ENTER

To enter, eligible individuals must;

1. Submit a photo or video with a review on the RedBalloon website at www.redballoon.com.au

One winner will be drawn each month from July 2015 to June 2016. The winners will receive a RedBalloon gift voucher to the value of $100.

CONDITIONS OF ENTRY

  1. Submission of entry is deemed to be acceptance of these Conditions of Entry.
  2. Promotional period commences 17 July 2015 and closes 30 June 2016 at 23:59 AEDT ("Promotional Period"). No responsibility accepted for late, lost or misdirected claims.
  3. There are 12 prizes to be won - each prize is a $100 RedBalloon voucher which will be provided as a $100 Gift Voucher. One winner will be drawn each month from July 2015 to June 2016.
  4. When a photo or video is uploaded with a review, the entrant will go into the draw to win $100 voucher for only the month the review was submitted.
  5. One entry will be made per review with photo or video. Multiple photos and videos with the same (one) review will not be multiple entries.
  6. Winners will be notified by email and have 14 days to claim their prize by return email. Any unclaimed prize/s will be redrawn. Winners may also be announced on the RedBalloon Facebook page.
  7. The Promoter collects entrants' personal information in order to conduct the promotion and fulfill prizing. If the information requested is not provided, the entrant may not participate in the promotion. Promoter's privacy policy can be viewed at www.redballoon.com.au/general/privacy.cfm
  8. Entry is open to Australian residents only.
  9. Employees of the Promoter, RedBalloon Pty Ltd, the Promoter's associated companies, the Promoter's agencies associated with this promotion and their immediate families are ineligible to enter.
  10. Contact details entered incorrectly shall invalidate the entry. The Promoter is not responsible for receipt of incomplete, damaged or incomprehensible entries. All such inaccurate, incomplete or incomprehensible entries will be deemed invalid. Any entry that does not comply with these terms and conditions will be invalid.
  11. The Promoter reserves the right to verify the validity of entries, at any time during or after the promotion, and reserves the right to disqualify any entrant (and ALL entries submitted by that entrant) for tampering or interfering with the entry process or any other activities which is not in accordance with these Conditions of Entry. Failure of the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The use of any automated entry software or any other mechanical or electronic means that allows an entrant to automatically enter repeatedly is prohibited and will render all entries submitted from that source invalid.
  12. The Promoter reserves the right to request winners to provide proof of identity, age and residence. Identification considered suitable for verification is at the discretion of the Promoter. If the winner is under 18 years the prize may at the absolute discretion of the Promoter be awarded to the winner's parent or guardian.
  13. Prizes or any unused portion of a prize are not transferable or exchangeable or redeemable for cash as illustrated in our voucher terms and conditions.
  14. RedBalloon gift vouchers are valid for 12 months from the date of the prize draw and full prize terms and conditions can be found here www.redballoon.com.au/help/terms-conditions.
  15. The prizes will be selected at RedBalloon Pty Limited - 179 Harris St, Pyrmont NSW 2009.
  16. The Promoter accepts no responsibility for any tax implications that may arise from acceptance of the prize winnings. Independent financial advice should be sought.
  17. The Promoter shall not be liable for any loss, damage, personal injury or death whatsoever (including but not limited to indirect or consequential loss) suffered or sustained in connection with this promotion, as a result of taking or using any of the prizes, or any act or omission (whether negligent or not) of the Promoter and any person associated with it, except for any liability which cannot be excluded by law.
  18. If for any reason this promotion is not capable of running as planned, including but not limited to technical failures, unauthorised intervention, fraud or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter reserves the right at its sole discretion to cancel, terminate, modify or suspend the promotion subject to the approval of relevant government authorities.

Promoter is RedBalloon Pty Limited, ABN 13 097 376 442.

Phone: 1300 875 500

Address: 179 Harris St, Pyrmont NSW 2009

Permit Number: LTPM/15/00571

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Win 1 of 8 RedBalloon Experiences (Father's Day Promotion)

Terms & Conditions

HOW TO ENTER

To be eligible to enter, you need to provide your name & valid email address and answer the question in 25 words or less - In 25 words or less, tell us ‘The best thing I have done for Dad on Father's Day is…’  Winners will be selected based on most creative answer. Winner will be selected at RedBalloon, 179 Harris Street, Pyrmont, NSW, 2009. Only one entry per person.

Additional conditions of entry are listed below.

CONDITIONS OF ENTRY

  1. Submission of entry is deemed to be acceptance of these Conditions of Entry.
  2. You must be subscribed to the RedBalloon newsletter with a valid email address at the time of prize draw to be eligible.
  3. Promotional period commences 17 August 2015 and closes September 4 2015 at 23:59 AEDT ("Promotional Period"). No responsibility accepted for late, lost or misdirected claims.
  4. There are 8 prizes/ experiences to be won: Jet Flight Simulator Session - 30 Minutes valued at $79, Jet Flight Simulator Experience - 30 Minutes valued at $79, F1 Car Racing Simulator Experience - 30 Minutes - For 2 valued at $99, An Introduction to Whisky - (available after November 7, 2015) valued at $80, Americas Cup Yacht Racing - Wednesdays valued at $169, 3 x Rally Drive and Ride Combo - 13 Laps valued at $269 each.
  5. Winners will be notified by email and have 14 days to claim their prize by return email. Any unclaimed prize/s will be redrawn.
  6. The Promoter collects entrants' personal information in order to conduct the promotion and fulfil prizing. If the information requested is not provided, the entrant may not participate in the promotion. Promoter's privacy policy can be viewed at redballoon.com.au/general/privacy.cfm
  7. Entry is open to Australian residents only (except ACT).
  8. Employees of the Promoter, RedBalloon Pty Ltd, the Promoter's associated companies, the Promoter's agencies associated with this promotion and their immediate families are ineligible to enter.
  9. Entrants may only enter once.
  10. Contact details entered incorrectly shall invalidate the entry. The Promoter is not responsible for receipt of incomplete, damaged or incomprehensible entries. All such inaccurate, incomplete or incomprehensible entries will be deemed invalid. Any entry that does not comply with these terms and conditions will be invalid.
  11. The Promoter reserves the right to verify the validity of entries, at any time during or after the promotion, and reserves the right to disqualify any entrant (and ALL entries submitted by that entrant) for tampering or interfering with the entry process or any other activities which is not in accordance with these Conditions of Entry. Failure of the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The use of any automated entry software or any other mechanical or electronic means that allows an entrant to automatically enter repeatedly is prohibited and will render all entries submitted from that source invalid.
  12. The Promoter reserves the right to request winners to provide proof of identity, age and residence. Identification considered suitable for verification is at the discretion of the Promoter. If the winner is under 18 years the prize may at the absolute discretion of the Promoter be awarded to the winner's parent or guardian.
  13. Prizes or any unused portion of a prize are not transferable or exchangeable or redeemable for cash as illustrated in our voucher terms and conditions.
  14. RedBalloon gift vouchers are valid for 12 months from the date of the prize draw and full prize terms and conditions can be found here redballoon.com.au/help/terms-conditions.
  15. The prizes will be selected at RedBalloon Pty Limited - 179 Harris St, Pyrmont NSW 2009.
  16. The Promoter accepts no responsibility for any tax implications that may arise from acceptance of the prize winnings. Independent financial advice should be sought.
  17. The Promoter shall not be liable for any loss, damage, personal injury or death whatsoever (including but not limited to indirect or consequential loss) suffered or sustained in connection with this promotion, as a result of taking or using any of the prizes, or any act or omission (whether negligent or not) of the Promoter and any person associated with it, except for any liability which cannot be excluded by law.
  18. If for any reason this promotion is not capable of running as planned, including but not limited to technical failures, unauthorised intervention, fraud or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter reserves the right at its sole discretion to cancel, terminate, modify or suspend the promotion subject to the approval of relevant government authorities.
  19. If the Prize is unavailable for any reason, the Promoter, in its discretion, reserves the right to substitute the Prize with a gift to the equal value and/or specification, subject to any written directions from a regulatory authority.

Promoter is RedBalloon Pty Limited, ABN 13 097 376 442.

Phone: 1300 875 500

Address: 179 Harris St, Pyrmont NSW 2009

Permit Number: LTPM/15/00571

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 DARE TO FLY FACEBOOK PROMOTION

 

  1. Information on how to enter, mechanics of entry and the prizes form part of these Conditions of Entry. Entry into the promotion is deemed acceptance of these Conditions of Entry.
  2. The promotion commences at 10:00am (AEST) on 07/09/2015and ends at 9:00pm (AEST) on 30/09/2015(Promotional Period).
  3. Entry is only open to Australian residents aged 16 years or older who hold an active Facebook account (Entrants). The directors, management and employees (and their immediate families) of the Promoter, its related entities, printers, suppliers, providers and agencies directly associated with the conduct of this promotion are ineligible to enter the promotion.
  4. The Competition is in no way sponsored, endorsed or administered by, or associated with, Facebook.
  5. To enter the promotion, Entrants must, during the Promotional Period, complete the entry form including answering the following question “For your chance to win, tell us in 25 words or less;
  6. Who you have chosen?
  7. Why you have chosen this person?

Completion of the form and this question will constitute entry.(Entry).

  1. To win the prize: Completer the form on the Promoter's Facebook page, and comply with any instructions contained within the entry form. If the response to the post is successfully entered, the Promoter will request the Entrant's full name, email address, contact phone number, State & Postcode.
  2. Cost of entry via the internet is free, but internet connection and usage rates may apply – Entrants should obtain details of such costs from their service providers.
  3. Entries must be received during the Entry Period. Entries will be deemed received at the time that the Promoter is satisfied that all necessary requirements under Condition 6 have been met and not at the time of submission by the Entrant. The Promoter takes no responsibility for late, lost, incomplete, incorrectly submitted, illegible or misdirected entries or for any delays or failures in any telecommunications service used to administer this Competition.
  4. An Entrant can enter the Competition as many times as they like. However, an Entrant may only win one (1) Prize.
  5. The Entrant acknowledges that any information provided as part of the entry process will be captured by the Promoter and not by Facebook. An Entrant cannot ask the Promoter to withdraw or amend their entries.
  6. Entrants must submit their entry via the Promoter's Facebook page. The Promoter may reject entries if it reasonably forms the opinion that they have been entered using automated means or by use of a competition entry service.
  7. The Promoter may, at its absolute discretion, declare any or all entries made by an entrant invalid if the entrant tampers with the entry process, benefits from such tampering or submits an entry that is illegible, incomplete or not in accordance with these terms and conditions. Errors and omissions may be accepted at the Promoter's discretion.
  8. The Competition is a game of skill and chance plays no part in the selection of the winners.
  9. Judging will take place at 4:00pm (AEST) on 01/10/2015at 179 Harris Street, Pyrmont, NSW 2009. The winners will be notified directly via email or telephone on the 2/10/2015. All reasonable steps to notify the winner of the results of the draw will be taken by the Promoter. The Promoter’s decision is final and no correspondence will be entered into. Entries will be judged by the Promoter based on creativity and literary merit.
  10. There is one prize to be awarded. The Eligible Entrant with the entry judged to be the best will be selected as the winner and will receive the prize.

 

  1. The prize winner will be notified by email or telephone. The notification will state that a Prize has been won and will include instructions as to how the winner is to claim the prize.
  2. If a prize winner cannot be contacted by email or telephone within a 48 hour period (because the email address or telephone number provided is invalid or not supplied), the Promoter will deem the prize as unclaimed (and forfeited) and select the next best valid entry and that entry will be judged an unclaimed prize winner. Should that unclaimed prize winner then not be able to be contacted to claim their prize in accordance with this clause, the same process will be repeated until all the prizes are awarded.
  3. The Promoter's decisions will be final and no correspondence will be entered into.
  4. Ten (1) Eligible Entries judged by the Promoter based on creativity and literary merit from all Entries received during the Promotional Period will win one (1) The Ultimate RedBalloon Aerial Combat Experience; which includes an Aerial Combat Flight for 2 people, return flights from your closest capital city and hotel accommodation for 2 people for 1 night, within the vicinity of the experience.
  5. Vouchers are subject to their prevailing terms and conditions of use, including expiry dates, and are not replaceable if lost, stolen or damaged.
  6. A prize cannot be sold, scalped, auctioned, raffled, pledged or promoted as an incentive or reward by any third party as an inducement for any person or other entity to enter into any commercial or other arrangements with that third party. If a prize is obtained through any of these methods, it will not be honoured by the Promoter or prize supplier.
  7. The winners acknowledge that a prize may involve a dangerous activity, which may result in injury or death, and participate at their own risk. The winners: (a) must attend, undergo and pass any appropriate training, briefings, safety demonstrations, required medical tests and other requirements (including blood alcohol testing) of the Promoter and any prize supplier as determined in their absolute discretion; (b) must declare to the Promoter or any prize supplier (as applicable) any health-related issues that may affect his/her safe participation in any part of a prize and obtain a written clearance from their doctor in this respect; (c) must not have any heart condition or history thereof, or other medical conditions that would make it dangerous to participate in any part of a prize; (d) must not be under the influence of any drugs or alcohol or, if expressly permitted by the Promoter, may consume alcohol in moderation (if aged 18 years or older) but must not be under the influence of alcohol during any activities to the extent that it impairs or affects their understanding, judgment or participating in the activities, and subject to the limitations of any prize supplier; (e) must comply with all directions of the Promoter, any prize supplier and relevant officials; and (f) must wear all safety and other equipment required. The Promoter and any prize supplier in their absolute discretion: (a) reserve the right to refuse to allow the winners to take part in any or all aspects of a prize if they reasonably believe the winners pose a safety risk or for any other reason; (b) may cancel the relevant component of a prize if the conditions are deemed dangerous. No compensation will be payable if the winners are unable to participate in or use any element of a prize as stated for whatever reason, including refusal of participation in certain activities for health, age, behaviour or safety reasons.
  8. The Promoter reserves the right to request a winner produces (within the requested time) appropriate photo identification or other documentation (to the Promoter's satisfaction, at its sole discretion) in order to confirm the identity and age of the winner before issuing the prize and at any time during their participation in the prize.
  9. It is a condition of accepting and participating in a prize that the winner may be required to sign eligibility form(s), code(s) of conduct and/or legal release(s) in a form determined by the Promoter in its absolute discretion.
  10. The total prize pool value is $2,5000as at 7th September 2015. The prizes are not transferable or exchangeable and cannot be taken as cash (unless otherwise indicated). The prizes must be taken as offered and cannot be varied. The prizes cannot be used or redeemed in conjunction with any other offer. The Promoter accepts no responsibility for any tax implications that may arise from prize winnings. Independent financial advice should be sought.
  11. Entrants acknowledge that, in the event they are a winner, their Entry and their name, username and/or profile photograph may be featured on the Promoter’s Facebook page (Promotional Platform). Once an Entry is submitted, Entrants acknowledge that the Entry may not be withdrawn, altered or deleted (except as and where required by the Promoter).
  12. If a prize or element of a prize becomes unavailable, for any reason beyond the Promoter’s reasonable control, then a comparable prize or prize element of equal or greater value will be awarded in lieu, subject to any written directions made under applicable State or Territory legislation.
  13. Without limiting any of the provisions of these Conditions of Entry, the Promoter requires that each Entry fully complies with these Conditions of Entry and must not include or make reference to the Intellectual Property Rights of any person including but not limited to any visible logos, drawings, cartoons, phrases, trademarks, copyrighted material, mark that identifies a brand or other third party materials (excluding the Promoter) where required for Entry into the promotion), unless the Entry is submitted with the written consent of the owner of the applicable Intellectual Property Rights. An Entry submitted without obtaining such written consent may result in the Entry becoming invalid for the purposes of the promotion and/or the Entrant being subject to legal liability. Any Entries that contain content that the Promoter, in its sole discretion, considers to be offensive, inappropriate or objectionable in any way or to infringe any Intellectual Property Rights or other rights of any person, corporation or entity, will not be accepted as eligible Entries into the promotion. This includes, but is not limited to, any Entry which the Promoter considers to be disparaging to its products and/or services or is otherwise not in keeping with the spirit of the promotion. The decision by the Promoter to accept or reject an Entry is in the Promoter's sole discretion and no correspondence will be entered into.
  14. All right, title and interest, including in all Intellectual Property Rights, in all promotional materials and in the Promoter's brands, logos, trading names, products and/or services and the Promotional Platform will remain or be vested in the Promoter. Participation in the promotion by an Entrant will not under any circumstances be taken to constitute a transfer, assignment or grant of any ownership rights in any promotional material or in any of the Promoter's brands, logos, trading names and products and/or services. The Promoter, on a case by case basis and to the extent required, grants to each Entrant a non-exclusive licence for the Promotional Period to use the promotional material and the Promoter's brands, logos, trading names and products and/or services solely for the purpose, and to the extent necessary, to enable each Entrant to participate in the promotion.
  15. By entering the promotion, each Entrant grants to the Promoter a royalty-free, perpetual, worldwide, irrevocable, unconditional, non-exclusive, transferable licence (and agrees to use their best endeavours to procure any relevant third parties to grant to the Promoter such licence) to use their Entry for the purposes of marketing and promoting the Promoter and/or its goods and services in any manner and in any media whether existing now or in the future, without the further consent of the Entrant and without any further compensation payable to the Entrant. Each Entrant also expressly consents for the benefit of the Promoter to all or any acts or omissions that would ordinarily constitute an infringement of the Entrant’s moral rights in relation to all Intellectual Property Rights in their Entry pursuant to the Copyright Act 1968(Cth), including the Promoter having an unfettered right to treat the Entry in any manner at its sole discretion, to alter the Entry in any manner and to the Promoter not attributing authorship of the Entry to the Entrant.
  16. To the extent permitted by law, each Entrant indemnifies, and must defend and hold harmless, the Promoter and its employees, servants, agents and contractors, from and against all Losses arising from: (i) a breach by the Entrant of any of these Conditions of Entry; (ii) any third party claim arising directly or indirectly from a breach by the Entrant of any of these Conditions of Entry; (iii) a negligent, wilful or otherwise wrongful act or omission of the Entrant; (iv) fraudulent or dishonest acts or omissions by the Entrant; (v) any breach by the Entrant of any applicable Laws; (vi) any claim by any third party (including individuals, legal entities and governmental departments or agencies) arising directly or indirectly as a result of the Entrant entering the Promotion; (vii) the death of, or personal injury to, any person or any damage to, or loss or destruction of, any real or tangible personal property, to the extent caused by any act or omission of the Entrant; and (viii) any claim or allegation that the Entrant's Entry infringes a third party's Intellectual Property Rights or constitutes an unlawful disclosure or misuse or misappropriation of another party's trade secret or confidential information.
  17. If any content, Entry or other contribution of any person is made available for public viewing by the Promoter on the Promotional Platform, a Regulator or any member of the public may wish to submit a notice, request, direction, complaint or instruction (Notification) to the Promoter in respect of such content, Entry or other contribution on the Promotional Platform. Except for Regulators, Notifications must be submitted to the Promoter in accordance with the process advised by the Promoter on the Promotional Platform or otherwise on the Promoter's website(s). If the Promoter receives a Notification, the Promoter will consider the issues raised in the Notification and determine, in its sole discretion, whether the relevant content, Entry or contribution should be removed. Entrants acknowledge and agree that the Promoter may, without any liability, take any steps necessary in order to respond or comply with a Notification (to the extent the Promoter is legally authorised and obliged to do so) to ensure compliance with any relevant Laws and/or the requirements of a Regulator and may take these steps at any time and without further notice to the Entrant.
  18. Entrants can only enter in their own name. Entrants who provide incorrect, misleading or fraudulent information are ineligible to participate in the promotion and all entries of an Entrant who is deemed by the Promoter to have provided incorrect, misleading or fraudulent information may, at the discretion of the Promoter, be deemed invalid. The Promoter reserves the right to request the Entrant produce (within the requested time) appropriate photo identification or other documentation (to the Promoter’s satisfaction, at its sole discretion) in order to confirm the Entrant’s identity, age, residential address, eligibility to enter and claim a prize, and any information submitted by the Entrant in entering the promotion, before issuing a prize. If any documentation required by the Promoter is not received by the Promoter (or its nominated agent) or an Entrant or Entry has not been verified or validated to the Promoter’s (or its nominated agent’s) satisfaction then all the entries of that Entrant may be ineligible and deemed invalid.
  19. If the promotion is not capable of running as planned for any reason beyond the reasonable control of the Promoter, including because of war, terrorism, state of emergency or disaster (including natural disaster), infection by computer virus, bugs, tampering, unauthorised intervention, technical failures or any which corrupt or affect the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter reserves the right, in its sole discretion, to cancel, terminate, modify or suspend the promotion and/or if necessary to provide alternative prize(s) to the same value as the original prize(s), subject to any written directions made under applicable State or Territory legislation.
  20. The Promoter and its associated agencies and companies exclude all liability (including negligence) except for any liability that cannot be excluded by law (including any applicable consumer guarantee under the Australian Consumer Law), for any direct or indirect injury, loss and/or damage arising in any way out of the promotion. This includes, but is not limited to: (i) technical malfunctions, delays or failures, including those resulting from accessing any materials related to this promotion and any incorrect, inaccurate or incomplete information communicated in the course of, or in connection with, this promotion as a result of any technical malfunctions, delays or failures; (ii) theft, unauthorised access or third party interference; (iii) lost or damaged entries, prize claims or prize(s); and/or (iv) acceptance and/or use of any prize.
  21. The Promoter reserves the right to verify the validity of any and all entries and to disqualify any Entrant for: (a) tampering with the Entry process; (b) submitting an Entry which is not in accordance with these Conditions of Entry; or (c) engaging in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of the promotion. The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.
  22. A prize will only be awarded following any winner validation and verification that the Promoter, or its nominated agents, requires in their sole absolute discretion.
  23. The Promoter collects Personal Information about an Entrant to include the Entrant in the promotion and, where appropriate, award the prizes. If the Personal Information requested is not provided, the Entrant cannot participate in the promotion and is deemed ineligible.
  24. An Entrant also agrees that the Promoter may, in the event the Entrant is a winner, publish or cause to be published the Entrant winner’s name and locality in any media.
  25. Entrants can gain access to, update or correct any of their Personal Information held by the Promoter by contacting RedBalloon at 179 Harris Street, Pyrmont, NSW 2009. All Personal Information will be stored by the Promoter in accordance with the Promoter’s Privacy Policy. A copy of the Promoter’s Privacy Policy in relation to the treatment of Personal Information collected is available here: https://help.redballoon.com.au/hc/en-us/articles/202214850-Privacy-Copyright
  26. If the Promoter collects an Entrant’s Personal Information, the Promoter will provide to the Entrant, at time of Entry into the promotion, a collection statement that details the Personal Information being collected, the purpose of its collection, where the Personal Information will be stored and how it will be shared with third parties. The collection statement will comply with the Promoter’s disclosure obligations under the Privacy Act 1988(Cth).
  27. In these Conditions of Entry: “Australian Consumer Law” means Schedule 2 of the Competition and Consumer Act 2010(Cth). “Intellectual Property Rights” means all present and future rights of whatever nature anywhere in the world including, but not limited to, rights in respect of or in connection with copyright, inventions (including patents), trademarks, service marks, trade names, domain names, designs, confidential information, trade secrets and know-how and similar industrial, commercial and intellectual property rights, whether or not registered or registrable, and includes the right to apply for the registration of such rights, and whether existing in Australia or otherwise. “Personal Information” means, for the purpose of the Privacy Act 1988 (Cth) as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012, information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not. “Regulators” means any regulatory agency or any private entity that functions in a quasi-regulatory manner, having any applicable jurisdiction and includes the Advertising Standards Bureau, the Australian Association of National Advertisers, the Australian Communications and Media Authority, the Department of Communications, the Australian Competition and Consumer Commission, the Office of the Australian Information Commissioner, the Classification Board and the Telecommunications Industry Ombudsman and any authority, agency or entity that is substituted for, or takes over the functions of, any of those organisations.

 

  1. Promoter: RedBalloon Pty Limited, ABN13 097 376 442. Phone: 1300 875 500. Address: 179 Harris St, Pyrmont NSW 

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 Win 1 $250 RedBalloon Voucher - Sportspass Promotion

Terms & Conditions

HOW TO ENTER

To be eligible to enter, you need to provide your name, State, valid email address. Winner will be selected at RedBalloon, 179 Harris Street, Pyrmont, NSW, 2009. Only one entry per person.

Additional conditions of entry are listed below.

CONDITIONS OF ENTRY

  1. Submission of entry is deemed to be acceptance of these Conditions of Entry.
  2. You must subscribe to the RedBalloon newsletter with a valid email address at the time of prize draw to be eligible.
  3. Promotional period commences 27 November 2015 and closes 15 December 2015 at 23:59 AEDT ("Promotional Period"). No responsibility accepted for late, lost or misdirected claims.
  4. There is 1 prize to be won - worth $250 RedBalloon voucher which will be provided as a $250 Gift Voucher.
  5. Winners will be notified by email and have 14 days to claim their prize by return email. Any unclaimed prize/s will be redrawn.
  6. The Promoter collects entrants' personal information in order to conduct the promotion and fulfill prizing. If the information requested is not provided, the entrant may not participate in the promotion. Promoter's privacy policy can be viewed at www.redballoon.com.au/general/privacy.cfm
  7. Entry is open to Australian residents only (except ACT).
  8. Employees of the Promoter, RedBalloon Pty Ltd, the Promoter's associated companies, the Promoter's agencies associated with this promotion and their immediate families are ineligible to enter.
  9. Entrants may only enter once.
  10. Contact details entered incorrectly shall invalidate the entry. The Promoter is not responsible for receipt of incomplete, damaged or incomprehensible entries. All such inaccurate, incomplete or incomprehensible entries will be deemed invalid. Any entry that does not comply with these terms and conditions will be invalid.
  11. The Promoter reserves the right to verify the validity of entries, at any time during or after the promotion, and reserves the right to disqualify any entrant (and ALL entries submitted by that entrant) for tampering or interfering with the entry process or any other activities which is not in accordance with these Conditions of Entry. Failure of the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The use of any automated entry software or any other mechanical or electronic means that allows an entrant to automatically enter repeatedly is prohibited and will render all entries submitted from that source invalid.
  12. The Promoter reserves the right to request winners to provide proof of identity, age and residence. Identification considered suitable for verification is at the discretion of the Promoter. If the winner is under 18 years the prize may at the absolute discretion of the Promoter be awarded to the winner's parent or guardian.
  13. Prizes or any unused portion of a prize are not transferable or exchangeable or redeemable for cash as illustrated in our voucher terms and conditions.
  14. RedBalloon gift vouchers are valid for 12 months from the date of the prize draw and full prize terms and conditions can be found here www.redballoon.com.au/help/terms-conditions.
  15. The prizes will be selected at RedBalloon Pty Limited - 179 Harris St, Pyrmont NSW 2009.
  16. The Promoter accepts no responsibility for any tax implications that may arise from acceptance of the prize winnings. Independent financial advice should be sought.
  17. The Promoter shall not be liable for any loss, damage, personal injury or death whatsoever (including but not limited to indirect or consequential loss) suffered or sustained in connection with this promotion, as a result of taking or using any of the prizes, or any act or omission (whether negligent or not) of the Promoter and any person associated with it, except for any liability which cannot be excluded by law.
  18. If for any reason this promotion is not capable of running as planned, including but not limited to technical failures, unauthorised intervention, fraud or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter reserves the right at its sole discretion to cancel, terminate, modify or suspend the promotion subject to the approval of relevant government authorities.

Promoter is RedBalloon Pty Limited, ABN 13 097 376 442.

Phone: 1300 875 500

Address: 179 Harris St, Pyrmont NSW 2009

Permit Number: LTPM/15/00571

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Win $1000 RedBalloon Voucher - eOne Partnership

Terms & Conditions

HOW TO ENTER

To be eligible to enter, you need to provide your name, State, valid email address. Winner will be selected by eOne http://entertainmentone.com. Only one entry per person.

Additional conditions of entry are listed below.

CONDITIONS OF ENTRY

  1. Submission of entry is deemed to be acceptance of these Conditions of Entry and those specified by eOne http://www.missyoualready.com.au/win.
  2. You must enter via form on eOne website http://www.missyoualready.com.au/win at the time of prize draw to be eligible.
  3. Promotional period commences 1 October 2015 and closes 15 October 2015. No responsibility accepted for late, lost or misdirected claims.
  4. There are 1 prizes to be won -  a $1000 RedBalloon voucher which will be provided as a $1000 Gift Voucher.
  5. Winners will be notified by eOne.
  6. The Promoter collects entrants' personal information in order to conduct the promotion and fulfill prizing. Promoter's privacy policy can be viewed at http://entertainmentone.com/privacy-policy.
  7. Entry is open to Australian residents only.
  8. Employees of the Promoter, RedBalloon Pty Ltd, the Promoter's associated companies, the Promoter's agencies associated with this promotion and their immediate families are ineligible to enter.
  9. Entrants may only enter once.
  10. Contact details entered incorrectly shall invalidate the entry. The Promoter is not responsible for receipt of incomplete, damaged or incomprehensible entries. All such inaccurate, incomplete or incomprehensible entries will be deemed invalid. Any entry that does not comply with these terms and conditions will be invalid.
  11. The Promoter reserves the right to verify the validity of entries, at any time during or after the promotion, and reserves the right to disqualify any entrant (and ALL entries submitted by that entrant) for tampering or interfering with the entry process or any other activities which is not in accordance with these Conditions of Entry. Failure of the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The use of any automated entry software or any other mechanical or electronic means that allows an entrant to automatically enter repeatedly is prohibited and will render all entries submitted from that source invalid.
  12. The Promoter reserves the right to request winners to provide proof of identity, age and residence. Identification considered suitable for verification is at the discretion of the Promoter. If the winner is under 18 years the prize may at the absolute discretion of the Promoter be awarded to the winner's parent or guardian.
  13. Prizes or any unused portion of a prize are not transferable or exchangeable or redeemable for cash as illustrated in our voucher terms and conditions.
  14. RedBalloon gift vouchers are valid for 12 months from the date of the prize draw and full prize terms and conditions can be found here www.redballoon.com.au/help/terms-conditions.
  15. The prizes will be selected at RedBalloon Pty Limited - 179 Harris St, Pyrmont NSW 2009.
  16. The Promoter accepts no responsibility for any tax implications that may arise from acceptance of the prize winnings. Independent financial advice should be sought.
  17. The Promoter shall not be liable for any loss, damage, personal injury or death whatsoever (including but not limited to indirect or consequential loss) suffered or sustained in connection with this promotion, as a result of taking or using any of the prizes, or any act or omission (whether negligent or not) of the Promoter and any person associated with it, except for any liability which cannot be excluded by law.
  18. If for any reason this promotion is not capable of running as planned, including but not limited to technical failures, unauthorised intervention, fraud or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter reserves the right at its sole discretion to cancel, terminate, modify or suspend the promotion subject to the approval of relevant government authorities.

Promoter is RedBalloon Pty Limited, ABN 13 097 376 442.

Phone: 1300 875 500

Address: 179 Harris St, Pyrmont NSW 2009

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 VALENTINE'S DAY INSTAGRAM COMPETITION

Terms & Conditions

HOW TO ENTER

To enter, eligible individuals must;

  1. Hashtag a photo on Instagram of what love looks like to you. Use the hashtag #myredballoon.

 The competition ends on 12th February 2016.

Winners will be selected at RedBalloon, 179 Harris Street, Pyrmont, NSW, 2009. Additional conditions of entry are listed below.

CONDITIONS OF ENTRY

  1. Submission of entry is deemed to be acceptance of these Conditions of Entry.

  2. Promotional period commences 1 February 2016 and closes 12 February 2016 at 23:59 AEDT ("Promotional Period"). No responsibility accepted for late, lost or misdirected claims.

  3. There are ten (10) prizes to be won. The prize is a $100 RedBalloon vouchers.

  4. Winners will be chosen by RedBalloon based on the entries that best represent Valentine’s Day as determined by RedBalloon.

  5. The winners will be notified by Direct Message on Instagram and have 10 business days to claim their prize by return Direct Message to redballoonexperiences Instagram account. Any unclaimed prize/s will be redrawn.

  6. The Promoter collects entrants' personal information in order to conduct the promotion and fulfill prizing. If the information requested is not provided, the entrant may not participate in the promotion. Promoter's privacy policy can be viewed at redballoon.com.au/general/privacy.cfm
  7. Entry is open to Australian residents only (except ACT).
  8. Employees of the Promoter, RedBalloon Pty Ltd, the Promoter's associated companies, the Promoter's agencies associated with this promotion and their immediate families are ineligible to enter.
  9. Entrants may only enter once.
  10. Contact details entered incorrectly shall invalidate the entry. The Promoter is not responsible for receipt of incomplete, damaged or incomprehensible entries. All such inaccurate, incomplete or incomprehensible entries will be deemed invalid. Any entry that does not comply with these terms and conditions will be invalid.
  11. The Promoter reserves the right to verify the validity of entries, at any time during or after the promotion, and reserves the right to disqualify any entrant (and ALL entries submitted by that entrant) for tampering or interfering with the entry process or any other activities which is not in accordance with these Conditions of Entry. Failure of the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The use of any automated entry software or any other mechanical or electronic means that allows an entrant to automatically enter repeatedly is prohibited and will render all entries submitted from that source invalid.
  12. The Promoter reserves the right to request winners to provide proof of identity, age and residence. Identification considered suitable for verification is at the discretion of the Promoter. If the winner is under 18 years the prize may at the absolute discretion of the Promoter be awarded to the winner's parent or guardian.
  13. Prizes or any unused portion of a prize are not transferable or exchangeable or redeemable for cash as illustrated in our voucher terms and conditions.
  14. RedBalloon gift vouchers are valid for 12 months from the date of the prize draw and full prize terms and conditions can be found here redballoon.com.au/help/terms-conditions.
  15. The prizes will be selected at RedBalloon Pty Limited - 179 Harris St, Pyrmont NSW 2009.
  16. The Promoter accepts no responsibility for any tax implications that may arise from acceptance of the prize winnings. Independent financial advice should be sought.
  17. The Promoter shall not be liable for any loss, damage, personal injury or death whatsoever (including but not limited to indirect or consequential loss) suffered or sustained in connection with this promotion, as a result of taking or using any of the prizes, or any act or omission (whether negligent or not) of the Promoter and any person associated with it, except for any liability which cannot be excluded by law.
  18. If for any reason this promotion is not capable of running as planned, including but not limited to technical failures, unauthorised intervention, fraud or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter reserves the right at its sole discretion to cancel, terminate, modify or suspend the promotion subject to the approval of relevant government authorities.

 

Promoter is RedBalloon Pty Limited, ABN 13 097 376 442.

Phone: 1300 875 500

Address: 179 Harris St, Pyrmont NSW 2009

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28. Customer ratings and reviews terms of use

We encourage you to leave feedback on your experience with RedBalloon and the experiences RedBalloon offers.

 

All submitted content is subject to these terms of use. In the event of a conflict between these terms and RedBalloon’s Privacy Policy, these terms will prevail to the extent of the inconsistency.

 

By submitting any content to RedBalloon, you represent and warrant that:

  • You are the sole author and owner of the intellectual property rights of the content of your review, and that the content of your review does not infringe any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy.
  • For any content that you submit, you grant RedBalloon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you;
  • All "moral rights" you may have in such content have been voluntarily waived by you (including rights of attribution or integrity) that may subsist in your content and agree you have no objection to the publication, use, modification, deletion or exploitation of your content by RedBalloon;
  • You are at least 18 years old if completing a review for an experience that includes alcohol;
  • You have not been compensated or granted any consideration by any third party for your review, and that you are providing your review in good faith and in the spirit in which the process is intended;
  • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity;
  • The content you provide to RedBalloon: is not false, inaccurate or misleading; does not violate any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising) does not contain any content which is defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation; does not contain any computer viruses, worms or other potentially damaging computer programs or files; and
  • The content you provide does not contain any of the following types of content or violates other guidelines: Obscenities, discriminatory language, or other language not suitable for a public forum; advertisements, “spam” content, or references to other products, offers, or websites; email addresses, URLs, twitter handles, phone numbers, physical addresses or other forms of contact information; critical or spiteful comments about other reviews posted on the page or their authors.

 

You agree to indemnify and hold RedBalloon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, harmless from all claims, demands, and damages (direct or indirect) including reasonable legal fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

 

All content that you submit will be used at RedBalloon’s sole discretion. RedBalloon reserves the right to change, condense or delete any content on RedBalloon’s website that RedBalloon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. RedBalloon does not guarantee that you will have any recourse through RedBalloon to edit or delete any content you have submitted. You acknowledge that you, not RedBalloon, are responsible for the contents of your submission. None of the content that you submit will be subject to any obligation of confidence on the part of RedBalloon, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

 

By submitting your email address in connection with your rating and review, you agree that RedBalloon and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

 

From time to time RedBalloon may offer customers incentives to leave reviews (e.g. discount coupon/entry into prize draws, etc.) As it is important to RedBalloon that reviews are impartial and honest, these incentives will be available to customers regardless of whether the review is positive or negative.

 

 REVIEW WRITING GUIDELINE:

 

Writing guidelines

We want to publish your review, so please:

  • Focus on the product you have purchased or experienced and your individual experience using it
  • Provide details about why you liked or disliked a product or experience
  • Talk specifically about the experience – likes and dislikes
  • Avoid anything that could be offensive
  • Omit any personally identifying information, such as names
  • Avoid writing about customer service, contact us instead if you have issues requiring immediate attention
  • Refrain from mentioning company names, competitors or the specific price you paid for the product

 

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